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We offer a 365 day returns policy to our customers for all of our products* and if for any reason you are unhappy with your purchase simply notify us in writing, either by email or post, and we will begin our returns process.

Every returned item must be accompanied by a Returns Authorisation form, which will be provided by one of our advisors for you to complete and enclose along with the returned item(s).

As part of our 365 day returns policy you are entitled to a full refund for any item(s) returned to us, minus any postage costs. We will refund postage costs for any faulty items returned. Once the items have been returned we will issue a refund to your method of payment within 7 days of receipt.

All items must be returned in their original packaging, unused. We understand that items need to be taken out of their packaging to be checked and tested however, you must not install this item.

*Certain items, such as our range of LED Tapes, may be excluded from our 365 day returns policy as in most cases this product is cut to size specifically to suit your requirements. If an item is excluded from our 365 returns policy we will advise you within the product information section on the products page on our website.